Ordering
What software is required?
There can be different pieces of software that are required on your device for your child. However, your school decides what software they require. A majority of the time, this information will be provided from the school as part of your child's Book List or other paperwork.
Sometimes, the software required is included as part of the agreement with the School, but we are not aware of which schools will offer this. Therefore, we suggest getting in touch with your school for more information about any software requirements.
I’d like to buy an accessory but I’ve already placed my order, how can I buy one from you?
If you forgot to choose an accessory to your order, we are unable to have one added to your purchase. The good news is that we offer a limited selection of accessories for purchase via our open portal. Please contact our Customer Service Team to find out more via our Contact Us page.
When will I be able to pick up my order?
You will be able to pick up your order from either a Store or School once the notification advising the order is ready to be collected, has been sent to you.
If you’d like to check the status of your order, you can do so by entering your Order Confirmation Number and Phone number under ‘Check Your Order Status’ at https://byod.jbhifi.education
If I have two or more children at the school, do I need to place a separate order for each child?
If you have two or more children at the same school, you will need to place separate orders for each child.
Firstly, you will need to successfully complete an order for one child first. You will then receive an 'Order Confirmation' notification on the screen and be given an option to 'Place Another Order' at the same School. This is where you can place a second order if required.
Some of your personal details will be retained so you will not have to re-enter them during the second checkout process.
Can I choose a different colour for my child’s device?
At this stage, we do not offer different colours to be ordered for your child's device.
In order to provide our special BYOD Education pricing, we have had to limit the product options available. Therefore, this means we are not able to offer other colour options for your purchase.
How do I know which device to buy for my child?
If you are trying to decide what device you should buy for your child, everything you see on your school’s portal has been selected and approved by your school for your child’s study. We recommend considering the price, anticipated storage needs, and device performance when making your decision.
Payment
How do I know my credit card information is safe?
Your credit card details are safe, as we use an industry-standard platform to transact all credit card payments. It is a highly secure system and all details submitted are encrypted.
We do not retain any credit card numbers and your information is safe.
Can I pay for my BYOD order with JB Hi-Fi Gift Cards?
Unfortunately, at this time we are unable to accept JB Hi-Fi Gift Cards as a payment method for your BYOD order.
What payment options do you accept?
We currently accept Credit Card and PayPal payment options for your BYOD purchase.
You can elect to pay 'upfront' by credit card (Visa, Mastercard or American Express). Unless otherwise stated, full payment will be taken from your card when you select this option during checkout.
For buy now, pay later options, we will be partnering soon with Afterpay and Zip to offer you choice and flexibility.
Do you charge Credit Card Fees?
For all BYOD Orders that are placed via a Credit Card, we do not charge or add on any extra Credit Card Fees to your transaction. Regardless of the Credit Card Issuer (Visa/Mastercard/etc.), no Credit Card Processing Fees are added on by JB Hi-Fi BYOD.
Please note, this does not take into consideration any fees that your Credit Card issuer may implement or add on to a transaction when you utilise their service, as per any agreements between yourself and the Card Issuer. For more information about this, we suggest contacting your Credit Card issuer directly.
After Sale Support
How do I log a warranty or insurance claim?
- Visit https://productcare.jbeducation.com.au/
- Submit the details of your claim
- Once submitted, you should receive a notification email confirming receipt.
- A member of our warranty service team will then contact you to determine if it is a hardware fault and then arrange repair of the faulty unit.
If you would prefer to deal with the manufacturer directly regarding the repair of your equipment, please visit our Support page for further information on how you can contact them: https://www.jbeducation.com.au/support/
How do I make a service request on my JB Hi-Fi Tech Care+ plan?
I forgot to purchase Extended Warranty/Insurance. Can I add this to my order?
If you have forgotten to purchase an Extended Warranty for your device, unfortunately, you cannot add Extended Warranty to an order after it has been placed.
However, if you have just placed your order and would like to add or change Extended Warranty coverage, you can request to cancel your existing order and create a new one with the desired coverage included. If your order has been shipped or is due to be shipped out within the next few days, it may be too late to cancel.
If you have forgotten to purchase Insurance for your device, we are able to assist you in adding on the Insurance Policy to your order after placement, however, this is within a 45-day period after placing your order. Before contacting our Customer Service Team to assist in adding an Insurance Policy to your order, please check your school's portal for available options for your device and have the information handy on which Insurance Policy you would like to add.
To discuss your options, please contact our Customer Service Team via the Contact Us page.
For Insurance Coverage on orders that are shipped or are due to be shipped, please follow the below link in order to gain the correct contact information applicable for your state/device.
https://www.jbeducation.com.au/support/
My child’s device is having technical problems, what do I do?
If your child is having technical problems with their device, we understand that this can cause an issue with your child's learning. It’s always very stressful when technology doesn’t work the way it should. That’s why we aim to make it as easy as possible to have your child’s device assessed/repaired.
Often, the best resolution is to bring your device to your school’s IT department. Staff will assess the device, and if necessary, they can assist in lodging a warranty claim on your behalf.
If this is not possible, we suggest contacting the manufacturer directly for assistance.
We recommend visiting our Support Page (www.jbeducation.com.au/support), where you will find contact information for each supplier, as well as policy information for your coverage.
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.
Of course, if you prefer, you can contact our team directly for assistance on via our Contact Us page.
My child’s device has been damaged, lost or stolen
If your child's device has been damaged, lost or stolen, you may be able to utilise the insurance coverage that was purchased at the same time as checking out your device.
If you have purchased insurance coverage with your order, but are unsure of how to submit your claim, please contact our Customer Service Team using our Contact Us page. They will gladly point you in the right direction for support.
If you know who your coverage is through, but are unsure of how to reach them, please visit our support page: www.jbeducation.com.au/support.
How can I cancel my BYOD order?
If you need to cancel your BYOD order for any reason, please contact our BYOD Customer Service Team via our Contact Us page.
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