Contact us

1. Visit https://productcare.jbeducation.com.au/
2. Submit the details of your claim
3. Once submitted, you should receive a notification email confirming receipt.
4. A member of our warranty service team will then contact you to determine if it is a hardware fault and then arrange repair of the faulty unit.

If you would prefer to deal with the manufacturer directly regarding the repair of your equipment, please visit our Support page for further information on how you can contact them: https://www.jbeducation.com.au/support/

To make a service request on your JB Hi-Fi Tech Care+ plan, please contact SquareTrade:
Visit: www.squaretrade.com.au/service-request/
Call: 1800 430 831

If you have forgotten to purchase an Extended Warranty for your device, unfortunately, you cannot add Extended Warranty to an order after it has been placed.

However, if you have just placed your order and would like to add or change Extended Warranty coverage, you can request to cancel your existing order and create a new one with the desired coverage included. If your order has been shipped or is due to be shipped out within the next few days, it may be too late to cancel.

If you have forgotten to purchase Insurance for your device, we are able to assist you in adding on the Insurance Policy to your order after placement, however, this is within a 45-day period after placing your order. Before contacting our Customer Service Team to assist in adding an Insurance Policy to your order, please check your school's portal for available options for your device and have the information handy on which Insurance Policy you would like to add.

To discuss your options, please contact our Customer Service Team via the Contact Us page.

For Insurance Coverage on orders that are shipped or are due to be shipped, please follow the below link in order to gain the correct contact information applicable for your state/device.

https://www.jbeducation.com.au/support/

If your child is having technical problems with their device, we understand that this can cause an issue with your child's learning. It’s always very stressful when technology doesn’t work the way it should. That’s why we aim to make it as easy as possible to have your child’s device assessed/repaired.

Often, the best resolution is to bring your device to your school’s IT department. Staff will assess the device, and if necessary, they can assist in lodging a warranty claim on your behalf.

If this is not possible, we suggest contacting the manufacturer directly for assistance.

We recommend visiting our Support Page (www.jbeducation.com.au/support), where you will find contact information for each supplier, as well as policy information for your coverage.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

Of course, if you prefer, you can contact our team directly for assistance on via our Contact Us page.

If your child's device has been damaged, lost or stolen, you may be able to utilise the insurance coverage that was purchased at the same time as checking out your device.

If you have purchased insurance coverage with your order, but are unsure of how to submit your claim, please contact our Customer Service Team using our Contact Us page. They will gladly point you in the right direction for support.

If you know who your coverage is through, but are unsure of how to reach them, please visit our support page: www.jbeducation.com.au/support.

If you need to cancel your BYOD order for any reason, please contact our BYOD Customer Service Team via our Contact Us page.